Tenant Information
Knowledge Base
Tenant Frequently Asked Questions
Why choose Superior Rentals?
We have a professional, fully staffed maintenance team which provides quick-response to any maintenance issue. We have an expert property management team, who work for and report directly to the owners. Our owners are active in the business; they live in and support our local community. This makes for an unbeatable combination of people committed to making our residents’ experience the best it can be!
Is smoking allowed in the property?
No, all units are non-smoking.
Are you pet friendly?
How do I become a tenant?
If you are interested in renting from us, contact us to schedule a visit to see one of our great properties. Available units can be seen on the Properties page of this website. If you find one that is right for you, all residents 18 years or older will need to complete a written application, there is a $20.00 application fee. Once the applications are approved, we will schedule your lease signing. Once your lease is signed and initial rent is paid, you will be ready to move in!
When is rent due?
How do I report a maintenance concern?
24-Hour Call Center
All maintenance requests should be made through the call center. Please call 641-352-7615, you may also enter your own request online through your tenant portal. The call center is available 24-hours a day and has the ability to page emergency response personnel if necessary. Please do not call your property manager.
What is considered an emergency?
An emergency is a maintenance problem that will cause an immediate health or safety hazard to someone at the property.
I locked myself out, I lost my keys, what should I do?
You can call a locksmith at your expense (Tri-State Lock 641-752-2139) or request service like any other maintenance request. A staff member will respond to your request during regular business hours and arrange to have your unit re-keyed at your expense.
My neighbor plays loud music at night, what should I do?
As a first step, if your neighbor is violating our community rules, we always suggest first talking to your neighbor in a friendly tone. They may be unaware that their music can be heard in your unit and is preventing you from sleeping. If you have already tried this and the behavior continues please let us know and we will contact the neighbor. If the behavior continues after we have contacted the neighbor, please let us know. If there is a loud party, late at night and you feel you have no other options, please contact your local police department.
Someone is parked in my parking space, what do I do?
How do I log into the Tenant Portal if I forgot my password?
It is important to use the e-mail address you provided at move in. If your e-mail address has changes, please contact Superior Rentals so we may update our records.
Office Hours
M-F 9:00AM – 5:00PM
Give us a Call
641-752-2423
Our Address
P.O. Box 87
Marshalltown, IA 50158
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